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April
2018, 14(2): 561-582.
doi: 10.3934/jimo.2017060
Design of a single window system for e-government services: the chilean case
| 1. | School of Engineering, Pontificia Universidad Católica de Chile, Av. Vicuña Mackenna 4860, Santiago, Chile |
| 2. | Department of Industrial Engineering, Universidad de Chile, Av. República 701, Santiago, Chile |
| 3. | Telfer School of Management, University of Ottawa, 55 Laurier Ave E, Ottawa, ON K1N 6N5, Canada |
The single window concept refers to systems that allow organizations to provide one-stop services to users. This paper describes a model for the design of a single window system in the context of e-government. The model determines which government service procedures should be incorporated into the system, which technology should be used to execute each procedure and the time in the planning horizon at which technology upgrades and incorporation processes should take place, while maximizing the total social benefit associated with these decisions. The proposed model, a mixed integer linear program, is applied to the particular problem faced by the government of Chile a few years ago. The solution generated by the model for this instance is compared to that obtained through the Chilean government's own method for prioritizing the inclusion of procedures into its single window system. When the proposed model was limited to choosing 60 procedures, the number chosen by the Chilean government's method, the solution produced 1.6 times more benefits. With the limit on the number of procedures removed but considering a budget constraint, the model chose 111 procedures that generated 1.85 times more social benefits than those procedures chosen using the government's method.
Mathematics Subject Classification:
Primary: 90B99, 90B90; Secondary: 90C35.
Citation:
Alejandro Cataldo, Juan-Carlos Ferrer, Pablo A. Rey, Antoine Sauré. Design of a single window system for e-government services: the chilean case. Journal of Industrial & Management Optimization,
2018, 14
(2)
: 561-582.
doi: 10.3934/jimo.2017060
![]()
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show all references
References:
| [1] |
R. Agarwal and Ö. Ergun,
Ship scheduling and network design for cargo routing in liner shipping, Transportation Science, 42 (2008), 175-196.
doi: 10.1287/trsc.1070.0205. |
| [2] |
R. Agarwal and Ö. Ergun,
Network design and allocation mechanisms for carrier alliances in liner shipping, Operations Research, 58 (2010), 1726-1742.
doi: 10.1287/opre.1100.0848. |
| [3] |
K.V. Andersen and H.Z. Henriksen,
E- government maturity models: Extension of the Layne and Lee model, Government Information Quarterly, 23 (2006), 236-248.
doi: 10.1016/j.giq.2005.11.008. |
| [4] |
K. Axelsson, U. Melin and I. Lindgren,
Public e-services for agency efficiency and citizen benefit-Findings from a stakeholder centered analysis, Government Information Quarterly, 30 (2013), 10-22.
doi: 10.1016/j.giq.2012.08.002. |
| [5] |
F. Babonneau, Y. Nesterov and J.-P. Vial,
Design and operations of gas transmission networks, Operations Research, 60 (2012), 34-47.
doi: 10.1287/opre.1110.1001. |
| [6] |
M. Barzelay, The New Public Management: Improving Research and Policy Dialogue, vol. 3, Univ. of California Press, 2001. Google Scholar |
| [7] |
D. Belanche, L.V. Casaló, C. Flavián and J. Schepers,
Trust transfer in the continued usage of public e-services, Information & Management, 51 (2014), 627-640.
doi: 10.1016/j.im.2014.05.016. |
| [8] |
R.T. Berger and S. Raghavan,
Long-distance access network design, Management Science, 50 (2004), 309-325.
doi: 10.1287/mnsc.1030.0161. |
| [9] |
P. Bieupoude, Y. Azoumah and P. Neveu,
Optimization of drinking water distribution networks: Computer-based methods and constructal design, Computers, Environment and Urban Systems, 36 (2012), 434-444.
doi: 10.1016/j.compenvurbsys.2012.03.007. |
| [10] |
J. Chateau and S. Varas, Gobierno electrónico en Chile: Estado del arte, Proyecto de Reforma y Modernización del Estado del Ministerio Secretaría General de la Presidencia, 2004. Google Scholar |
| [11] |
M.L. Cheong, R. Bhatnagar and S.C. Graves,
Logistics network design with supplier consolidation hubs and multiple shipment options, Journal of Industrial and Management Optimization, 3 (2007), 51-69.
doi: 10.3934/jimo.2007.3.51. |
| [12] |
S. Cohen and W. Eimicke, The use of the internet in government service delivery, 2001. Google Scholar |
| [13] |
A.M. Costa, P.M. França and C. LyraFilho,
Two-level network design with intermediate facilities: An application to electrical distribution systems, Omega, 39 (2011), 3-13.
doi: 10.1016/j.omega.2010.01.005. |
| [14] |
A. DeCorte and K. Sörensen,
Optimisation of gravity-fed water distribution network design: A critical review, European Journal of Operational Research, 228 (2013), 1-10.
doi: 10.1016/j.ejor.2012.11.046. |
| [15] |
A. DeNicola, M.L. Villani, M.C. Brugnoli and G. D'Agostino,
A methodology for modeling and measuring interdependencies of information and communications systems used for public administration and egovernment services, International Journal of Critical Infrastructure Protection, 14 (2016), 18-27.
doi: 10.1016/j.ijcip.2016.06.001. |
| [16] |
T.N. Dhamala,
A survey on models and algorithms for discrete evacuation planning network problems, Journal of Industrial and Management Optimization, 11 (2015), 265-289.
doi: 10.3934/jimo.2015.11.265. |
| [17] |
A. DiMaio, K. Harris, F. Cladwell and L. Kao, Key Issues in E-Goverment Strategy and Management, Research Notes, Key issues, Gartner Group, 2000. Google Scholar |
| [18] |
S.D. Formaneck and B.P. Cozzarin,
Technology adoption and training practices as a constrained shortest path problem, Omega, 41 (2013), 459-472.
doi: 10.1016/j.omega.2012.02.002. |
| [19] |
M.C. Georgiadis, P. Tsiakis, P. Longinidis and M.K. Sofioglou,
Optimal design of supply chain networks under uncertain transient demand variations, Omega, 39 (2011), 254-272.
doi: 10.1016/j.omega.2010.07.002. |
| [20] |
M. Ghatee and S.M. Hashemi,
Optimal network design and storage management in petroleum distribution network under uncertainty, Engineering Applications of Artificial Intelligence, 22 (2009), 796-807.
doi: 10.1016/j.engappai.2009.01.003. |
| [21] |
G. Goldkuhl,
E- government design research: Towards the policy-ingrained IT artifact, Government Information Quarterly, 33 (2016), 444-452.
doi: 10.1016/j.giq.2016.05.006. |
| [22] |
D. Gouscos, M. Kalikakis, M. Legal and S. Papadopoulou,
A general model of performance and quality for one-stop e- government service offerings, Government Information Quarterly, 24 (2007), 860-885.
doi: 10.1016/j.giq.2006.07.016. |
| [23] |
D. Gouscos, G. Laskaridis, D. Lioulias, G. Mentzas and P. Georgiadis, An approach to offering one-stop e- government services-Available technologies and architectural issues, International Conference on Electronic Government, (2002), 264-271. Google Scholar |
| [24] |
F. Gzara and E. Erkut,
Telecommunications network design with multiple technologies, Telecommunication Systems, 46 (2011), 149-161.
doi: 10.1007/s11235-010-9278-2. |
| [25] |
B. Harris, E- government makes global progress, Government Technology, (2002), 22-28. Google Scholar |
| [26] |
I. Hipkin,
Determining technology strategy in developing countries, Omega, 32 (2004), 245-260.
doi: 10.1016/j.omega.2003.11.004. |
| [27] |
C.-I. Hsu and Y.-H. Wen,
Reliability evaluation for airline network design in response to fluctuation in passenger demand, Omega, 30 (2002), 197-213.
doi: 10.1016/S0305-0483(02)00027-0. |
| [28] |
D. Hu and Z.-W. Liu,
Location and capacity design of congested intermediate facilities in networks, Journal of Industrial and Management Optimization, 12 (2016), 449-470.
doi: 10.3934/jimo.2016.12.449. |
| [29] |
G. Hu, J. Shi, W. Pan and J. Wang,
A hierarchical model of e- government service capability: An empirical analysis, Government Information Quarterly, 29 (2012), 564-572.
doi: 10.1016/j.giq.2012.04.007. |
| [30] |
K.R. Isett, I.A. Mergel, K. LeRoux, P.A. Mischen and R.K. Rethemeyer,
Networks in public administration scholarship: Understanding where we are and where we need to go, Journal of Public Administration Research and Theory, 21 (2011), i157-i173.
doi: 10.1093/jopart/muq061. |
| [31] |
T. Janowski, T.A. Pardo and J. Davies,
Government information networks-mapping electronic governance cases through public administration concepts, Government Information Quarterly, 29 (2012), S1-S10.
doi: 10.1016/j.giq.2011.11.003. |
| [32] |
D. J. Jorgensen and S. Cable, Facing the challenges of e-goverment: A case study of the city of Corpus Christi, Texas, SAM Advanced Management Journal, 67 (2002), p15. Google Scholar |
| [33] |
A. Kaliontzoglou, P. Sklavos, T. Karantjias and D. Polemi,
A secure e- government platform architecture for small to medium sized public organizations, Electronic Commerce Research and Applications, 4 (2005), 174-186.
doi: 10.1016/j.elerap.2004.09.002. |
| [34] |
F. Karlsson, J. Holgersson, E. Söderström and K. Hedström,
Exploring user participation approaches in public e-service development, Government Information Quarterly, 29 (2012), 158-168.
doi: 10.1016/j.giq.2011.07.009. |
| [35] |
S. Ketabi and F. Salzborn,
A concavity result for network design problems, Journal of Global Optimization, 24 (2002), 79-88.
doi: 10.1023/A:1016231031814. |
| [36] |
K. Layne and J. Lee,
Developing fully functional e- government: A four stage model, Government Information Quarterly, 18 (2001), 122-136.
doi: 10.1016/S0740-624X(01)00066-1. |
| [37] |
G. Li, J. Shao, D. Xu and W.-Q. Xu,
The warehouse-retailer network design game, Journal of Industrial and Management Optimization, 11 (2015), 291-305.
doi: 10.3934/jimo.2015.11.291. |
| [38] |
I. Lindgren and G. Jansson,
Electronic services in the public sector: A conceptual framework, Government Information Quarterly, 30 (2013), 163-172.
doi: 10.1016/j.giq.2012.10.005. |
| [39] |
D. Luling, Taking it online: Anyway, anyplace, anytime... Tennessee anytime, The Journal of Government Financial Management 50 (2001), p42. Google Scholar |
| [40] |
G.R. Mateus, H.P. Luna and A.B. Sirihal,
Heuristics for distribution network design in telecommunication, Heuristic Approaches for Telecommunications Network Management,
Planning and Expansion, (2000), 131-148.
doi: 10.1007/978-1-4757-5392-9_7. |
| [41] |
H.B. Milward and L.O. Snyder,
Electronic government: Linking citizens to public organizations through technology, Journal of Public Administration Research and Theory, 6 (1996), 261-276.
doi: 10.1093/oxfordjournals.jpart.a024310. |
| [42] |
Ministerio Secretaría General de la Presidencia, Agenda Gobierno Electrónico 2002-2005. Proyecto de Reforma y Modernizaci´on del Estado. Santiago, Chile, 2002. Google Scholar |
| [43] |
S.K. Pandey and P.G. Scott, Red tape: A review and assessment of concepts and measures, Journal of Public Administration Research and Theory, 12 (2002), 553-580. Google Scholar |
| [44] |
C. Pollitt and G. Bouckaert, Public Management Reform: A Comparative Analysis, Oxford University Press, USA, 2004. Google Scholar |
| [45] |
Á. RamírezAlujas, Reforma Del Estado y Modernización de la Gestión Pública. El Caso Chileno: 1994-2001, working paper, 2001, Universidad de Chile. Google Scholar |
| [46] |
C.G. Reddick and M. Turner,
Channel choice and public service delivery in canada: Comparing e- government to traditional service delivery, Government Information Quarterly, 29 (2012), 1-11.
doi: 10.1016/j.giq.2011.03.005. |
| [47] |
F. Sá, Á. Rocha and M.P. Cota, From the quality of traditional services to the quality of local e- government online services: A literature review, Government Information Quarterly, 33 (2016), 149-160. Google Scholar |
| [48] |
F. Sá, Á. Rocha and M.P. Cota, Potential dimensions for a local e- government services quality model, Telematics and Informatics, 33 (2016), 270-276. Google Scholar |
| [49] |
J. Shu, Z. Li, H. Shen, T. Wu and W. Zhong,
A logistics network design model with vendor managed inventory, International Journal of Production Economics, 135 (2012), 754-761.
doi: 10.1016/j.ijpe.2011.10.008. |
| [50] |
K. Uchida, A. Sumalee, D. Watling and R. Connors,
A study on network design problems for multi-modal networks by probit-based stochastic user equilibrium, Networks and Spatial Economics, 7 (2007), 213-240.
doi: 10.1007/s11067-006-9010-7. |
| [51] |
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Figure 2.
Example of execution relations among procedures
Figure 3.
Execution relation network showing prerequisite procedures for procedure T206
Figure 4.
Execution relation network showing prerequisite procedures for procedure T1059
Table 1.
Attributes contained in the SEGPRES database for each procedure
| Attribute | Description |
| Name | Name of the procedure. |
| Institution | Name of the government institution administering the procedure. |
| Description | Brief description of the procedure. |
| Demand | Estimate of the number of annual requests for the procedure by type of execution technology and incorporation status in the single window system (i.e., whether or not it belongs to the system). |
| Technology level | Information on the procedure's current execution technology. |
| Technology upgrade | Information on the time required for a technology upgrade. |
| Prerequisites | List of direct prerequisite procedures. |
| Successors | List of procedures for which the procedure is a prerequisite (i.e., list of direct successors). |
| Classification | Specifies the type of procedure (i.e, leaf, root, intermediate or independent). |
| Related procedures | List of all directly related procedures (prerequisites plus successors). |
| Technology impediments | Information on the impediments to the execution of the procedure by a given technology and the estimated time required to overcome the impediments. |
| Attribute | Description |
| Name | Name of the procedure. |
| Institution | Name of the government institution administering the procedure. |
| Description | Brief description of the procedure. |
| Demand | Estimate of the number of annual requests for the procedure by type of execution technology and incorporation status in the single window system (i.e., whether or not it belongs to the system). |
| Technology level | Information on the procedure's current execution technology. |
| Technology upgrade | Information on the time required for a technology upgrade. |
| Prerequisites | List of direct prerequisite procedures. |
| Successors | List of procedures for which the procedure is a prerequisite (i.e., list of direct successors). |
| Classification | Specifies the type of procedure (i.e, leaf, root, intermediate or independent). |
| Related procedures | List of all directly related procedures (prerequisites plus successors). |
| Technology impediments | Information on the impediments to the execution of the procedure by a given technology and the estimated time required to overcome the impediments. |
Table 2.
Procedures chosen for incorporation into the single window system by MPT
| N | Code | Procedure |
| 1 | T14 | Application for assistance under agreement with National Fund for the Disabled. |
| 2 | T29 | Application for severance pay. |
| 3 | T235 | Application for water rights. |
| 4 | T249 | Application for firearm registration. |
| 5 | T289 | Application for military service status certificate. |
| 8 | T354 | Application for FONASA national health card (first time or renewal). |
| 7 | T365 | Expungement of criminal record. |
| 8 | T497 | Application for change of ground use. |
| 9 | T553 | Application for record of border crossings (entries and exits). |
| 10 | T589 | Request for authorization to lease a fish-farming concession to a third party. |
| 11 | T591 | Request for authorization to transfer a fish-farming concession to a third party a. |
| 12 | T598 | Application for modification of a fish-farming concession. |
| 13 | T615 | Application for expansion of extractive fishing activities. |
| 14 | T616 | Application for extension of extractive fishing activities expiry date. |
| 15 | T618 | Request for fish-farming authorization or later modifications. |
| 16 | T622 | Request for authorization to continue extractive fishing activities |
| 17 | T623 | Authorization to commence extractive fishing activities. |
| 18 | T624 | Authorization to commence hydrobiological resources processing activities. |
| 19 | T755 | Legalization of documents issued in Chile or abroad. |
| 20 | T759 | Request for criminal record. |
| 21 | T782 | Primary medical attention, women's health program. |
| 22 | T885 | Abandoned residence report. |
| 23 | T886 | Renouncement of housing subsidy, unblocking of savings accounts. |
| 24 | T899 | Registration update or modification. |
| 25 | T900 | Transfer of land title by inheritance. |
| 26 | T911 | Application for housing subsidy extension. |
| 27 | T921 | Application for transfer basic housing program registration. |
| 28 | T922 | Application for tourist visa extension. |
| 29 | T931 | Application for permanent residence by student visa holder. |
| 30 | T932 | Application for permanent residence by employment contract visa holder. |
| 31 | T933 | Application for permanent residence by temporary resident visa holder. |
| 32 | T1044 | Declaration of initiation of economic activities and/or national identity number registration for natural persons (Chileans or foreigners). |
| 33 | T1064 | National identify card application for Chileans. |
| 34 | T1071 | Passport application for Chileans. |
| 35 | T1073 | Request for registration of family dependents. |
| 36 | T1075 | Marriage license application. |
| 37 | T1076 | Motor vehicle registration application. |
| 38 | T1078 | Motor vehicle registration transfer. |
| 39 | T1088 | Application for temporary import of goods. |
| 40 | T1089 | Application for temporary import of goods for processing. |
| 41 | T1091 | Private customs warehouse declaration. |
| 42 | T1232 | Request for certification as a private non-profit organization. |
| 43 | T1237 | Request for certification of fish products exports. |
| 44 | T1239 | Permit for exporting bivalve mollusks to the EU |
| 45 | T1240 | Permit for exporting bivalve mollusks to the U.S. |
| 46 | T1252 | Application to commence extractive fishing and report a change of vessel. |
| 47 | T1256 | Application for fish-farming concession. |
| 48 | T1262 | Request for registration as small-scale fisher. |
| 49 | T1274 | Application for radio broadcasting license. |
| 50 | T1312 | Registration of private pension fund management company. |
| 51 | T1314 | Application for retirement, old-age, invalidity or survivor's pension benefits. |
| 52 | T1320 | Personal credit information certificate. |
| 53 | T1336 | Application for temporary/permanent gas transport and distribution permit. |
| 54 | T1345 | Appeal of medical certificate refusal for non-compliance with conditions. |
| 55 | T1347 | Appeal of family allowance refusal. |
| 56 | T1348 | Appeal of refusal of a public service. |
| 57 | T1349 | Appeal of refusal of pension or other benefits. |
| 58 | T1369 | Application for family register passbook. |
| 59 | T1382 | Registration of credit rating agencies. |
| 60 | T1404 | Value-added tax rebate for duty-free zone sales. |
| N | Code | Procedure |
| 1 | T14 | Application for assistance under agreement with National Fund for the Disabled. |
| 2 | T29 | Application for severance pay. |
| 3 | T235 | Application for water rights. |
| 4 | T249 | Application for firearm registration. |
| 5 | T289 | Application for military service status certificate. |
| 8 | T354 | Application for FONASA national health card (first time or renewal). |
| 7 | T365 | Expungement of criminal record. |
| 8 | T497 | Application for change of ground use. |
| 9 | T553 | Application for record of border crossings (entries and exits). |
| 10 | T589 | Request for authorization to lease a fish-farming concession to a third party. |
| 11 | T591 | Request for authorization to transfer a fish-farming concession to a third party a. |
| 12 | T598 | Application for modification of a fish-farming concession. |
| 13 | T615 | Application for expansion of extractive fishing activities. |
| 14 | T616 | Application for extension of extractive fishing activities expiry date. |
| 15 | T618 | Request for fish-farming authorization or later modifications. |
| 16 | T622 | Request for authorization to continue extractive fishing activities |
| 17 | T623 | Authorization to commence extractive fishing activities. |
| 18 | T624 | Authorization to commence hydrobiological resources processing activities. |
| 19 | T755 | Legalization of documents issued in Chile or abroad. |
| 20 | T759 | Request for criminal record. |
| 21 | T782 | Primary medical attention, women's health program. |
| 22 | T885 | Abandoned residence report. |
| 23 | T886 | Renouncement of housing subsidy, unblocking of savings accounts. |
| 24 | T899 | Registration update or modification. |
| 25 | T900 | Transfer of land title by inheritance. |
| 26 | T911 | Application for housing subsidy extension. |
| 27 | T921 | Application for transfer basic housing program registration. |
| 28 | T922 | Application for tourist visa extension. |
| 29 | T931 | Application for permanent residence by student visa holder. |
| 30 | T932 | Application for permanent residence by employment contract visa holder. |
| 31 | T933 | Application for permanent residence by temporary resident visa holder. |
| 32 | T1044 | Declaration of initiation of economic activities and/or national identity number registration for natural persons (Chileans or foreigners). |
| 33 | T1064 | National identify card application for Chileans. |
| 34 | T1071 | Passport application for Chileans. |
| 35 | T1073 | Request for registration of family dependents. |
| 36 | T1075 | Marriage license application. |
| 37 | T1076 | Motor vehicle registration application. |
| 38 | T1078 | Motor vehicle registration transfer. |
| 39 | T1088 | Application for temporary import of goods. |
| 40 | T1089 | Application for temporary import of goods for processing. |
| 41 | T1091 | Private customs warehouse declaration. |
| 42 | T1232 | Request for certification as a private non-profit organization. |
| 43 | T1237 | Request for certification of fish products exports. |
| 44 | T1239 | Permit for exporting bivalve mollusks to the EU |
| 45 | T1240 | Permit for exporting bivalve mollusks to the U.S. |
| 46 | T1252 | Application to commence extractive fishing and report a change of vessel. |
| 47 | T1256 | Application for fish-farming concession. |
| 48 | T1262 | Request for registration as small-scale fisher. |
| 49 | T1274 | Application for radio broadcasting license. |
| 50 | T1312 | Registration of private pension fund management company. |
| 51 | T1314 | Application for retirement, old-age, invalidity or survivor's pension benefits. |
| 52 | T1320 | Personal credit information certificate. |
| 53 | T1336 | Application for temporary/permanent gas transport and distribution permit. |
| 54 | T1345 | Appeal of medical certificate refusal for non-compliance with conditions. |
| 55 | T1347 | Appeal of family allowance refusal. |
| 56 | T1348 | Appeal of refusal of a public service. |
| 57 | T1349 | Appeal of refusal of pension or other benefits. |
| 58 | T1369 | Application for family register passbook. |
| 59 | T1382 | Registration of credit rating agencies. |
| 60 | T1404 | Value-added tax rebate for duty-free zone sales. |
Table 3.
Procedures chosen for incorporation into the single window system by the proposed model
| Code | Procedure |
| T95 | Registration of business in Business Register |
| T96 | Registration of land title |
| T98 | Consultation of Business Register |
| T152 | Application for subsidy to purchase indigenous land |
| T197 | Certificate of registration in Business Register |
| T206 | Application for police and prison guard retirement pension |
| T209 | Application for family allowance for police pensioners |
| T255 | Registration as an importer, exporter, trader, repairer or regular user of firearms). |
| T289 | Application for military service status certificate |
| T354 | Application for FONASA national health system card (first registration or renewal |
| T361 | Application for daycare centre |
| T474 | School health program registration |
| T510 | Application for child survivor's pension (Chilean Army) |
| T511 | Application for widow's pension (Chilean Army) |
| T549 | Application for child survivor's pension (Chilean Air Force) |
| T550 | Application for widow's pension (Chilean Air Force) |
| T599 | Application for child survivor's pension (Chilean Navy) |
| T600 | Application for widow's pension (Chilean Navy) |
| T617 | Approval of original fish-farming proposal or modifications |
| T713 | Proof of current registration as a non-profit foundation or corporation |
| T715 | Incorporation of churches and religious organization |
| T744 | Permit for minor child to travel abroad |
| T747 | Legalization of education certificates and degrees |
| T757 | Legalization of photocopies for use abroad |
| T769 | Official translations |
| T770 | Tourist visa |
| T771 | Temporary resident visa |
| T772 | Employment contract visa |
| T782 | Primary medical attention, women's health program |
| T931 | Application for permanent residence by student visa holder |
| T932 | Application for permanent residence by employment contract visa holder |
| T933 | Application for permanent residence by temporary resident visa holder |
| T934 | Application for student visa |
| T935 | Application for temporary resident visa |
| T937 | Application for employment contract visa |
| T1026 | Certifications |
| T1029 | Online sworn statement or correction |
| T1030 | Online value-added tax return or correction |
| T1031 | Online tax return or correction |
| T1050 | Password for online access to Internal Taxation Service |
| T1055 | Application for criminal record |
| T1057 | Stamping of documents |
| T1059 | Registration of death |
| T1060 | Registration of birth |
| T1064 | Application for Chilean identity card |
| T1066 | Application for death certificate |
| T1067 | Application for civil marriage certificate |
| T1068 | Application for birth certificate |
| T1069 | Application for family book |
| T1071 | Application for passport |
| T1073 | Request for registration of family dependents |
| T1075 | Application for marriage license |
| T1076 | Application for motor vehicle registration |
| T1085 | Application for release of body by Coroner |
| T1091 | Private customs warehouse declaration |
| T1098 | Import of merchandise |
| T1237 | Request for certification of fish products exports |
| T1251 | Submission of statistical data |
| T1254 | Application for fish-farming authorization |
| T1267 | Certification of origin of fish catch and related products |
| Code | Procedure |
| T95 | Registration of business in Business Register |
| T96 | Registration of land title |
| T98 | Consultation of Business Register |
| T152 | Application for subsidy to purchase indigenous land |
| T197 | Certificate of registration in Business Register |
| T206 | Application for police and prison guard retirement pension |
| T209 | Application for family allowance for police pensioners |
| T255 | Registration as an importer, exporter, trader, repairer or regular user of firearms). |
| T289 | Application for military service status certificate |
| T354 | Application for FONASA national health system card (first registration or renewal |
| T361 | Application for daycare centre |
| T474 | School health program registration |
| T510 | Application for child survivor's pension (Chilean Army) |
| T511 | Application for widow's pension (Chilean Army) |
| T549 | Application for child survivor's pension (Chilean Air Force) |
| T550 | Application for widow's pension (Chilean Air Force) |
| T599 | Application for child survivor's pension (Chilean Navy) |
| T600 | Application for widow's pension (Chilean Navy) |
| T617 | Approval of original fish-farming proposal or modifications |
| T713 | Proof of current registration as a non-profit foundation or corporation |
| T715 | Incorporation of churches and religious organization |
| T744 | Permit for minor child to travel abroad |
| T747 | Legalization of education certificates and degrees |
| T757 | Legalization of photocopies for use abroad |
| T769 | Official translations |
| T770 | Tourist visa |
| T771 | Temporary resident visa |
| T772 | Employment contract visa |
| T782 | Primary medical attention, women's health program |
| T931 | Application for permanent residence by student visa holder |
| T932 | Application for permanent residence by employment contract visa holder |
| T933 | Application for permanent residence by temporary resident visa holder |
| T934 | Application for student visa |
| T935 | Application for temporary resident visa |
| T937 | Application for employment contract visa |
| T1026 | Certifications |
| T1029 | Online sworn statement or correction |
| T1030 | Online value-added tax return or correction |
| T1031 | Online tax return or correction |
| T1050 | Password for online access to Internal Taxation Service |
| T1055 | Application for criminal record |
| T1057 | Stamping of documents |
| T1059 | Registration of death |
| T1060 | Registration of birth |
| T1064 | Application for Chilean identity card |
| T1066 | Application for death certificate |
| T1067 | Application for civil marriage certificate |
| T1068 | Application for birth certificate |
| T1069 | Application for family book |
| T1071 | Application for passport |
| T1073 | Request for registration of family dependents |
| T1075 | Application for marriage license |
| T1076 | Application for motor vehicle registration |
| T1085 | Application for release of body by Coroner |
| T1091 | Private customs warehouse declaration |
| T1098 | Import of merchandise |
| T1237 | Request for certification of fish products exports |
| T1251 | Submission of statistical data |
| T1254 | Application for fish-farming authorization |
| T1267 | Certification of origin of fish catch and related products |
Table 4.
Results for the PRYME problem
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 | Total | |
| Implementation in process | 7 | 25 | 36 | 15 | 28 | 0 | 111 |
| Implemented | 0 | 7 | 25 | 36 | 15 | 28 | 111 |
| Technology 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Technology 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Technology 3 | 0 | 23 | 0 | 11 | 16 | 0 | 50 |
| Technology 4 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
| Technology 5 | 0 | 0 | 29 | 21 | 14 | 19 | 83 |
| Technology 6 | 0 | 0 | 0 | 0 | 0 | 5 | 5 |
| Technology 7 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 | Total | |
| Implementation in process | 7 | 25 | 36 | 15 | 28 | 0 | 111 |
| Implemented | 0 | 7 | 25 | 36 | 15 | 28 | 111 |
| Technology 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Technology 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Technology 3 | 0 | 23 | 0 | 11 | 16 | 0 | 50 |
| Technology 4 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
| Technology 5 | 0 | 0 | 29 | 21 | 14 | 19 | 83 |
| Technology 6 | 0 | 0 | 0 | 0 | 0 | 5 | 5 |
| Technology 7 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Table 5.
Procedures chosen by the model in the Legal Status area
| Government entity | (Code) Name of procedure |
| National Mobilization Directorate | - (T289) Application for military service status certificate. |
| Ministry of Justice | - (T713) Proof of current registration as a non-profit foun- |
| -dation or corporation. | |
| - (T715) Incorporation of churches and religious organiza- | |
| tion. | |
| Ministry of External | - (T757) Legalization of photocopies for use abroad. |
| Relations | - (T769) Official translations. |
| - (T770) Tourist visa. | |
| - (T771) Temporary resident visa. | |
| - (T772) Employment contract visa. | |
| Ministry of the Interior | - (T931) Application for permanent residence by student |
| visa holder. | |
| - (T932) Application for permanent residence by employ- | |
| ment contract visa holder. | |
| - (T933) Application for permanent residence by tempo- | |
| rary resident visa holder. | |
| - (T934) Application for student visa. | |
| - (T935) Application for temporary resident visa. | |
| - (T937) Application for employment contract visa. | |
| Civil Register and Identification Service | - (T1064) Application for Chilean identity card. |
| Government entity | (Code) Name of procedure |
| National Mobilization Directorate | - (T289) Application for military service status certificate. |
| Ministry of Justice | - (T713) Proof of current registration as a non-profit foun- |
| -dation or corporation. | |
| - (T715) Incorporation of churches and religious organiza- | |
| tion. | |
| Ministry of External | - (T757) Legalization of photocopies for use abroad. |
| Relations | - (T769) Official translations. |
| - (T770) Tourist visa. | |
| - (T771) Temporary resident visa. | |
| - (T772) Employment contract visa. | |
| Ministry of the Interior | - (T931) Application for permanent residence by student |
| visa holder. | |
| - (T932) Application for permanent residence by employ- | |
| ment contract visa holder. | |
| - (T933) Application for permanent residence by tempo- | |
| rary resident visa holder. | |
| - (T934) Application for student visa. | |
| - (T935) Application for temporary resident visa. | |
| - (T937) Application for employment contract visa. | |
| Civil Register and Identification Service | - (T1064) Application for Chilean identity card. |
Table 6.
Evolution of the execution technology and year of incorporation for Legal Status procedures
| Code | Year | ||||||
| 1 | 2 | 3 | 4 | 5 | 6 | S.V.U. | |
| T289 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T713 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T715 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T757 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T769 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T770 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T771 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T772 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T931 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T932 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 6 | 3 |
| T933 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 7 | 3 |
| T934 | Tecn. 2 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 5 | 3 |
| T935 | Tecn. 2 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T937 | Tecn. 2 | Tecn. 2 | Tecn. 5 | Tecn. 5 | Tecn. 5 | Tecn. 6 | 3 |
| T932 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 7 | 3 |
| T1064 | Tecn. 0 | Tecn. 3 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| Code | Year | ||||||
| 1 | 2 | 3 | 4 | 5 | 6 | S.V.U. | |
| T289 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T713 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T715 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T757 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T769 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T770 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T771 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T772 | Tecn. 0 | Tecn. 0 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T931 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T932 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 6 | 3 |
| T933 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 7 | 3 |
| T934 | Tecn. 2 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 5 | 3 |
| T935 | Tecn. 2 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T937 | Tecn. 2 | Tecn. 2 | Tecn. 5 | Tecn. 5 | Tecn. 5 | Tecn. 6 | 3 |
| T932 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 7 | 3 |
| T1064 | Tecn. 0 | Tecn. 3 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
Table 7.
Procedures chosen by the model in the Work area
| Government entity | (Code) Name of procedure |
| Police Social Benefits | - (T206) Application for police and prison guard retirement pension. |
| Directorate (DIPRECA) | - (T209) Application for family allowance for police pen-sioners. |
| Internal Taxation Service | - (T1050) Password for online access to Internal Taxation Service. |
| Civil Register and Identification Service | - (T1073) Request for registration of family dependents. |
| Government entity | (Code) Name of procedure |
| Police Social Benefits | - (T206) Application for police and prison guard retirement pension. |
| Directorate (DIPRECA) | - (T209) Application for family allowance for police pen-sioners. |
| Internal Taxation Service | - (T1050) Password for online access to Internal Taxation Service. |
| Civil Register and Identification Service | - (T1073) Request for registration of family dependents. |
Table 8.
Evolution of the execution technology and year of incorporation for Work procedures
| Code | Year | ||||||
| 1 | 2 | 3 | 4 | 5 | 6 | S.V.U. | |
| T206 | Tecn. 0 | Tecn. 3 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T209 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 5 | Tecn. 5 | Tecn. 5 | 3 |
| T1050 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 2 |
| T1073 | Tecn. 0 | Tecn. 0 | Tecn. 5 | Tecn. 5 | Tecn. 5 | Tecn. 5 | 3 |
| Code | Year | ||||||
| 1 | 2 | 3 | 4 | 5 | 6 | S.V.U. | |
| T206 | Tecn. 0 | Tecn. 3 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 3 |
| T209 | Tecn. 0 | Tecn. 2 | Tecn. 4 | Tecn. 5 | Tecn. 5 | Tecn. 5 | 3 |
| T1050 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | Tecn. 4 | 2 |
| T1073 | Tecn. 0 | Tecn. 0 | Tecn. 5 | Tecn. 5 | Tecn. 5 | Tecn. 5 | 3 |
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2018 Impact Factor: 1.025
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